Julie Neuburger

About Julie Neuburger

As a senior leader in Customer Experience and Lifecycle Marketing, I am passionate about reducing churn, increasing retention, and driving feature adoption by building programs rooted in customer insights, behavioral data, and scalable strategy.Throughout my career, I’ve redesigned end-to-end customer experiences, developing onboarding frameworks, behavioral engagement programs, digital education, and customer-first retention strategies across email, in-app, and web channels. At Cox Communications, I built and led a team focused on personalized, value-based lifecycle communications for 6M customers, pioneering feature-based engagement as a retention strategy. These programs consistently improved NPS, strengthened adoption, and created measurable, repeatable retention wins.I bring strong analytical rigor and experimentation discipline, having built engagement scoring models, activated Voice of Customer insights, and used behavioral and cohort data to shape targeting, creative, and journey design. I thrive at the intersection of data and empathy—where customer needs meet business results.$27M in retained revenue from customer-first churn reduction programs 650% monthly increase in feature engagement from data-driven campaigns 12-point NPS boost through 38 experience initiatives Built first Customer Engagement Score to drive KPI visibility and action Empowered employees through frontline product education and trainingI’m known for bringing strategic clarity to complex problems, designing scalable systems, and mentoring high-performing teams—all while keeping the customer at the center.Specialties: Lifecycle Marketing | Customer Onboarding | Retention Strategy | CX Innovation | Behavioral Targeting | Omni-Channel Engagement | Voice of Customer | KPI Design | Cross-Functional Leadership Thinks like a product marketer Operates like a lifecycle GM Communicates like a CX advocate Delivers like a data strategist

Experience

1. Customer Retention & Loyalty Strategy

   NCR Voyix

   Jul 2025 — Present · Atlanta, GA, US

   Global leader for renewals, customer health, and retention operations across NCR’s enterprise customer base. Built and scaled a global, Salesforce-based renewal engine, standardizing renewal workflows across regions to improve forecast accuracy, reduce churn risk, and protect long-term customer value. Enabled retention-focused sales execution, delivering virtual sales training and operating discipline to drive consistent, predictable renewal performance. Led a cross-functional price adjustment initiative, balancing revenue goals with customer trust; delivered internal and external communications within three weeks to minimize attrition risk. Rebuilt and relaunched a global customer health and issue-tracking platform, giving executives real-time visibility into account health, surfacing churn signals earlier, and driving cross-functional action on at-risk customers.

Education

• Georgia Institute of Technology

  Master of Business Administration (MBA)

• University of Pittsburgh

  Bachelor of Science in Business Administration

Skills

• Customer Experience
• Change Management
• Six Sigma
• Leadership
• Project Management
• Product Development
• Analysis
• Business Development
• Process Improvement
• Strategy
• Crm
• Cross-Functional Team Leadership
• Marketing Strategy
• Customer Surveys
• Marketing
• Training
• New Business Development