Julien Clemente
Support Center & Service Quality Manager @VINCI Energies
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WORK HISTORY
Support Center & Service Quality Manager @VINCI Energies
Management of 53 people divided into 6 teams based at 4 sites (3 in France and 1 abroad)- Call center, Level 1 support management (Modern Workplace, Rights and Business Applications access, Identity and User Access Management, Collaborative tools, Mobile phone, Core model management tools.)- Service quality topics (Change Advisory Board, Change and Incident Management, ITIL.)
EDUCATION
Université Paris-Est Créteil
DESS Contrôle de gestion & Audit
Universidad Complutense de Madrid
ERASMUS - Segovia - Administracion y gestion de empresas
Novancia Business School Paris
BA option Finance et Contrôle de gestion
SKILLS
ABOUT JULIEN CLEMENTE
IT Manager - VINCI Energies
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