Julien Clemente

Support Center & Service Quality Manager @VINCI Energies

Lille, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Support Center & Service Quality Manager @VINCI Energies

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Management of 53 people divided into 6 teams based at 4 sites (3 in France and 1 abroad)- Call center, Level 1 support management (Modern Workplace, Rights and Business Applications access, Identity and User Access Management, Collaborative tools, Mobile phone, Core model management tools.)- Service quality topics (Change Advisory Board, Change and Incident Management, ITIL.)

EDUCATION

2001 — 2002

Université Paris-Est Créteil

DESS Contrôle de gestion & Audit

2000 — 2001

Universidad Complutense de Madrid

ERASMUS - Segovia - Administracion y gestion de empresas

1999 — 2002

Novancia Business School Paris

BA option Finance et Contrôle de gestion

SKILLS

FinancialsFinanceProject ManagementTeam ManagementBusiness AnalysisBusiness Process ImprovementFinancial ReportingManagementErpOracle E-Business SuitePurchasingBusiness ProcessFinancial AnalysisHuman ResourcesChange Management

ABOUT JULIEN CLEMENTE

IT Manager - VINCI Energies

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Julien Clemente — Support Center & Service Quality Manager at VINCI Energies in Lille, FR | Unifers