Julien Blanc
Head of Cx & International @Passenger
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WORK HISTORY
Head of Cx & International @Passenger
Responsible for core CX proposition across all outbound and inbound customer shipping and customer touchpoints, including costs and project deliveries - Managing CX and operational elements of website projects with CTO - Organising and agreeing with CTO, pipeline of website improvements for all geographies, ensuring the voice of the customer is prominent - Be the voice of international customers’ needs in the business, across trade, marketing and product - Working with relevant local GMs to ensure website CX optimal and backlog reflects this - Working with local GMs to ensure website trading hitting targets - Provide direction to Customer Service Manager to ensure optimal CX
EDUCATION
EDHEC BBA Nice
Bachelor of Business Administration (BBA), Marketing
ABOUT JULIEN BLANC
Over 10 years experience in E-commerce, Marketing and Customer Experience working for one…
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