Julien Bastide
Ingénieur Avant-vente Microsoft Security @Orange Cyberdefense
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WORK HISTORY
Ingénieur Avant-vente Microsoft Security @Orange Cyberdefense
Ville de Paris, FR
EDUCATION
ICD Business School
Master's degree, Management de la Relation Client
Stephenson Formation
BTS , NĂ©gociation et Relation Client
Université de Limoges
Licence de commerce, Management de l'Activité Commerciale
SKILLS
ABOUT JULIEN BASTIDE
Passionné de nouvelles technologies 🤖 et d\'expérience client 🤩Traduire les innovations technologiques en bénéfices utilisateurs Ancien téléconseiller ‍, je mets à profit ma vision métier afin d\'améliorer l\'expérience client des centres de contact. Omnicanalité, CRM, Cloud et Intelligence Artificielle sont autant de sujets qui gravitent dans mon univers.EN -Passionate about new technologies 🤖 and customer experience 🤩Translating technological innovations into user benefits As a former call center agent, I use my business vision to improve the customer experience in contact centers. Omnicanality, CRM, Cloud and Artificial Intelligence are all subjects that gravitate in my universe.#UX #DX #IA #RPA # DPA # IPA #RelationClient #Biometrie Vocale #Cloud #CCaaS
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