Julien Audemar

Cgi Support Manager Toulouse and Pau - Support Engineer Systems and Networks @CGI

Operational management of 2 local support technicians (Toulouse and Pau)-> User Satisfaction -> Priority Management -> Service improvements and evolutions (bi-monthly meetings with the team)- Ticket management and team backlog: incidents & requests - Management of computer equipment-> Approximately machines - LAN management-> Port Configuration -> Creation of Vlan -> LAN MCO -> Network Equipment Management - Project Management-> Compliance with specifications -> Analysis of the existing -> Resource Management -> Go Live & Run - Bomgar referent-> PMAD Software (Remote Handling)-> Tool Administration -> Create Scripts - Supervision Expertise Team (Centreon)-> Analysis and processing of alerts for all CGI France network equipment -> Add and Remove Hosts and Services -> Solution enhancements and evolutions