Julie Mentnech

Technical Training Analyst @BlueCross BlueShield of South Carolina

Columbia, SC, US

Project & Business Needs Leadership• Managed timelines and deliverables for enterprise initiatives including Vendor Lifecycle Compliance Training, System Programmers Modernization Readiness, and Print Operations Quality Assurance, ensuring alignment with compliance and modernization goals.• Led process needs analysis, documenting workflows and collaborating with SMEs to identify gaps and create actionable learning paths.• Contributed to the design and rollout of a six-module Azure DevOps curriculum for 200+ learners.Training & Learning Development• Authored SOPs, reusable templates, onboarding guides, and quick references to streamline processes and improve documentation consistency.• Scripted and launched a CBT educating 350+ employees on third-party vendor risk and compliance management, covering onboarding through termination.• Produced QRGs and supported CBT development for a Print & Mail Quality Assurance initiative, ensuring accuracy and compliance with privacy and postal standards.• Coordinated SMEs and leadership to produce an engaging new hire onboarding video series, boosting engagement and buy-in.• Completed FranklinCovey training and applied its principles to enhance communication, influence, and leadership across project and training initiatives.Communication & Engagement• Designed promotional materials and led communication efforts for internal training and knowledge-sharing events, highlighting strategic initiatives and platforms.• Partnered with sponsors, SMEs, and stakeholders to gather content and translate technical knowledge into accessible, scalable learning solutions.

College of Charleston

Master's Degree

College of Charleston

Bachelor's Degree

College of Charleston

Master's and Bachelor's Degrees in Elementary Education