Julie Langevin

Senior Manager of Learning and Patient Experience @Johnson & Johnson

Tampa, FL, US
MOBILE NUMBERS
+17•••••••73

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WORK HISTORY

Jun 2024 — Present

Senior Manager of Learning and Patient Experience @Johnson & Johnson

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Lead and develop training and quality teams for the Patient Service Center specialty pharmacy hub. Managing leaders to grow their teams while overseeing the creation of comprehensive learning programs to enhance the skills, knowledge and capabilities of our growing workforce.Ensuring that agents in the PSC are providing the best experience possible to our patients by forming a strong quality monitoring program putting into reality the quality and data metrics set forth by the organization. Oversee and build the training and quality strategies for new program launches.Leading and driving the culture of the organization through team and leader development, coaching and growth opportunities. Participant and advocate for J&J EBRG programs.

EDUCATION

1993 — 1995

St. Pete College. St

Associates of Arts, English

1999 — 2003

University of South Florida

Degree: Masters of Arts, English Education

1995 — 1997

University of South Florida

Bachelor of Arts, English

SKILLS

PowerpointMicrosoft ExcelTeachingProofreadingCurriculum DesignNon-ProfitsCustomer RelationsOrganizingWritingResearchTraining DeliveryTechnical WritingProblem SolvingFundraisingPlanningCurriculum DevelopmentEvent PlanningMentoringEvent ManagementMarketingCopy EditingProject ManagementBudgetingProgram DevelopmentTeam BuildingLeadership DevelopmentPublic SpeakingTrainingVolunteer ManagementPublicationsWordNewslettersProgram ManagementMicrosoft OfficeCoachingOutlookEditingCareer CounselingTutoringExcel

ABOUT JULIE LANGEVIN

Training, Instructional Design and Communications Leader, experienced in development and…

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