Julie Jonasson
(Retired) Sr. Services Account Manager at Microsoft
- Role
- Sr Services Account Manager at Microsoft
- Location
- Fargo, ND, US
- LinkedIn followers
- 500 followers
About Julie Jonasson
With over 30 years of experience at Microsoft, and 35+ years in the information technology industry, I am a seasoned Services Account Manager who helps enterprise customers achieve their business goals and maximize their value from Microsoft software applications. I am a strategic leader who collaborates with internal and external stakeholders to deliver personalized service plans, training and readiness, presales and advisory resources, and effective communication and support strategies. I have a strong background in account and relationship management, sales excellence, and strategic planning, with a proven track record of exceeding financial and customer satisfaction targets, solving complex problems, and facilitating global expansions, mergers and acquisitions, and licensing scenarios. I am also a trusted advisor who provides thought leadership, best practices, and insights to customers and partners, and a published author who contributed to the Microsoft Best Practice gallery. My mission is to drive customer success and loyalty with Microsoft services and solutions.
Experience
Sr Services Account Manager
Dec 2014 — Present · Fargo, ND, US
A Services Account Manager is a trusted Partner advisor and advocate who ensures a collaborative Microsoft service experience to enable successful deployments of the software applications. Responsibilities include a personalized delivery of the service plan benefits, training and readiness planning, facilitating the use of presales and advisory resources to increase Partner efficiencies, effectiveness, aid and support best practices and ensure the Partner is communicated and well informed regarding Microsoft support and service strategies.
Education
University of Mary
Bachelor of Science (BS), Organizational Leadership, Cum Laude, GPA: 4.0,
2012 — 2013
Warren High School
High School Diploma
University of Minnesota-Crookston
Associate of Applied Science, Computer Business Systems
1980 — 1982
University of Mary
Master's Degree, Strategic Leadership
2013 — 2014
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