Julie D.
Customer Success Manager Senior @Eagleai
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WORK HISTORY
Customer Success Manager Senior @Eagleai
Gestion d\'un portefeuille de clients high touch (en France & à l\'étranger)- Accompagnement des clients dans le déploiement et l\'atteinte de leurs objectifs / l\'utilisation optimale de nos solutions- Gestion de projets / compréhension des besoins / support / sales enablement- Interface entre les clients et les équipes techniques- Organisation et animation de tables rondes avec des utilisateurs pour améliorer nos solutions- Echanges avec des marques de grande consommation pour les éduquer sur nos solutions- Participation à la structuration/optimisation des process & du produit- Recrutements & formation des nouveaux arrivants
EDUCATION
Université Jean Monnet Saint-Etienne
Alternatives politiques et stratégiques pour les villes et les métropoles, Études / affaires urbaines
Sciences Po Lyon
Diplome d'établissement sur les Etats-Unis
iaelyon School of Management
Management et administration des entreprises - Management territorial, Management
Join Lion
Lion du samedi
The University of Queensland
Exchange student in Business, Communication and sustainable development, Management
Sciences Po Lyon
Diplome de sciences po Lyon - spécialité Affaires urbaines et territoriales, Études / affaires urbaines
SKILLS
ABOUT JULIE D.
As a Senior Customer Success Manager at Eagle Eye, I help leading global brands leverage AI and real-time data to drive meaningful improvements in customer engagement and loyalty. I ensure our clients maximize the value of our technology, which executes over a billion personalized offers each week for top-tier retailers.My professional journey began in consulting at Wavestone and Espelia, where I developed my skills in strategic problem-solving and building strong relationships. These experiences provided the foundation for how I partner with clients today, helping them navigate complex challenges and achieve their strategic goals.Outside of work, I enjoy travelling, scuba diving and sailing, which provide a perfect balance to the fast-paced world of tech.
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