Julie Castro

About Julie Castro

Recognized leader experienced in business strategy, project management, marketing, sales, innovation and technology. Excellence in creating and executing a robust experience strategy and end-to-end business solutions. Diverse team leader and hands on manager with experience driving business needs, service quality, a unique user experience and customer acquisition/retention (NPS).

Experience

1. Director, Network Certification Services

   American Express

   Aug 2021 — Present

   Lead a team of 5 managers and 30 analysts to provide certification for both proprietary and partners in the United states, Canada, Latin America, Mexico and the Caribbean- The above includes test card distribution, connectivity (TelCom), and new product certification- Managing 100s of projects a year for the North America region.

Education

• W. P. Carey School of Business – Arizona State University

  MBA, Business and Leadership

  2008 — 2009

• Trinity International University

  B.A., Business, Marketing, Communications

  1999 — 2003

Skills

• Public Relations
• Collaborative Leadership
• Business Strategy
• Change Management
• Microsoft Powerpoint
• Product Marketing
• Microsoft Excel
• Microsoft Outlook
• Business Process Improvement
• Leadership
• Microsoft Project
• Newsletters
• Product Strategy
• Salesforce.com
• Copywriting
• Sales
• Cross-Functional Team Leadership
• Scaled Agile Framework
• Marketing Strategy
• Agile Project Management
• Product Management
• Rally
• Business Requirements
• Customer Service
• Advertising
• Training
• Customer Satisfaction
• Event Management
• Strategic Planning
• Event Planning
• Strategy
• Product Development
• Data Analysis
• Process Improvement
• Agile & Waterfall Methodologies
• Presentation Skills
• Business Analysis
• Press Releases
• Marketing Communications
• Budgets