Julieanne Gonski-Bonee

WORK HISTORY

EDUCATION

ABOUT JULIEANNE GONSKI-BONEE

I have specialized proficiencies in yielding double-digit sales and revenue growth by standardizing product/service delivery processes and systems, pioneering data analytics and quality initiatives, and delivering outstanding customer experience. My background lies in driving outstanding business and customer outcomes through customer service excellence, product adoption, team building, cutting-edge technologies, change management, and strategic partnerships. I have been acknowledged as the voice of the customer with skills in eliciting clients’ feedback to drive continuous improvement across all areas, including onboarding, training, and product development. My expertise lies in tackling global and complex challenges related to P&L, ROI, financial budgeting, client satisfaction, customer journey, global client support operational excellence, cross/up-selling, staffing, and succession planning. I am highly successful in driving maximum workforce productivity by hiring and retaining top talent, fostering and directing cross-functional teams, and creating professional development opportunities. I am an engaging and articulate communicator with an aptitude to establish lasting partnerships across all organizational levels and build a strong network of industry partners. I have a proven ability to support the organization in continuously optimizing the customer experience and pursuing successful interactions throughout the onboarding lifecycle. NOTABLE CAREER HIGHLIGHTS: Managed IBM Watson Health partnership (built a patient engagement app and oncology-specific offering) with projected revenue of net $2M in 2017 with additional contracts already executed for 2018 go live. Maintained multi-level relationships with 25+ clients. Increased customer renewal rates from 50% to 83% within a challenging and competitive market. Launched across Canada in Q1 2017 then expanded to Asia by designing a strategy for a new global analytics tool.In addition to my enthusiasm, I’d bring my proven background in the healthcare industry, as well as my capacity for leadership and team-oriented success to the department. Please don’t hesitate to send me a message via LinkedIn messaging or email (a••••••@gmail.com)