Julie Zanatta Viana
Customer Service Representative @Vss Group
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WORK HISTORY
Customer Service Representative @Vss Group
Deerfield Beach, FL, US
Manage high volume calls and provide friendly, helpful and efficient service.• Display professional manners with all phone and email communications.• Collect program information and enter into our proprietary computer database.• Process one-off registration and cancellation requests• Verify customer membership coverage.• Learn our various tire warranty program terms and conditions.• Order office supplies• Maintain stock of marketing material and send replenishment orders to the printer• Assemble marketing kits• Occasional data entry tasks and CRM update projects• Basic office work (faxing, scanning, filing, etc.)• Opening and sorting mail• Other general office cleanliness maintenance• Provide excellent customer service• Light accounting support, for example, posting customer checks or running the daily deposit.
EDUCATION
Universidade Paulista
Bachelor of Business Administration - BBA
Universidade Paulista
Bacharel em turismo, Tourism and Travel Services Management
Universidade Paulista
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SKILLS
ABOUT JULIE ZANATTA VIANA
Accomplished administrative professional with over 20 years of experience providing…
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