Julie Wilson
Head of Service Delivery @Strathclyde Partnership for Transport
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WORK HISTORY
Head of Service Delivery @Strathclyde Partnership for Transport
Glasgow, GB
Head of Service Delivery at SPT, leading the design, development and delivery of supported local bus services, home-to-school transport and associated infrastructure across the west of Scotland. Responsible for evidence-based network planning aligned to the Regional Transport Strategy, oversight of registered bus services and real-time passenger information systems, robust financial and governance management, and close partnership working with government, local authorities and operators to deliver efficient, high-quality transport services.
ABOUT JULIE WILSON
Dynamic and results-driven leader with over two decades of experience in customer service and operational excellence across various industries, including my current role at Velux. I specialise in transforming customer experiences through innovative strategies and effective team management. My career is marked by significant achievements in project management, team development, and performance improvement, notably at Heineken, where I redefined the customer contact strategy, as well as at Stagecoach UK and People’s Energy.I am passionate about fostering a culture of accountability and continuous improvement, ensuring that customer needs remain at the forefront of every decision. At Stagecoach Bus, I led initiatives that prioritised staff development and operational efficiency, resulting in substantial enhancements in contact center performance across multiple regions. This commitment to excellence and ongoing improvement is at the core of my professional ethos, driving alignment with organisational visionary goals and strategy.
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