Julie Wilkes
Staff Vice President, Consumer Experience & Digital Transformation @Elevance Health
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WORK HISTORY
Staff Vice President, Consumer Experience & Digital Transformation @Elevance Health
Atlanta, GA, US
Oversee the execution of the Chief Experience Office portfolio, focusing on maintaining alignment with consumer experience and business strategic objectives, prioritization and sequencing of work for delivery teams for target outcomes, and facilitating stakeholder governance processes. The Portfolio framework seeks to optimize impact to key experience measures (e.g. FCR, task completion, consumer effort), and business goals (growth/retention/efficiency) against financial investment spanning both associate and member experiences.Key initiatives include Advocacy, Omnichannel optimization, next generation digital experiences.
EDUCATION
University of Chicago
Bachelor of Arts, The College, Political Science
ABOUT JULIE WILKES
Results-oriented professional with over 20 years\' experience in product design, development, sales and support, specifically in defining solutions that communicate complex concepts in a simple and clear manner for consumers. I enjoy collaborating with colleagues and working in a consultative manner to provide creative solutions for customers. I am passionate about finding the right ‘fit’ for a customer’s needs and developing services that make peoples’ lives easier.Specialties: Product Management, Web Application Development, Institutional Sales Support
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