Julie Trenchard
Head of Customer Experience @Cotality Australia
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WORK HISTORY
Head of Customer Experience @Cotality Australia
Brisbane, AU
EDUCATION
QUT (Queensland University of Technology)
Bachelor of Business
ADMA - Australian Direct Marketing Association
Certificate in Digital Marketing
ADMA - Australian Direct Marketing Association
Certificate in Direct Marketing
AFS Intercultural Exchange to Brazil
Portuguese
ABOUT JULIE TRENCHARD
I am currently creating and implementing a framework to optimise the customer experience across the entire customer life cycle and across all CoreLogic products, resulting in improved engagement, satisfaction, retention and profitability. SKILLS SUMMARY Greenfield Project Initiation • Advanced creative thinking and analytical reasoning applied to establish several green field projects and handover for business as usual. Analytical mindset • In-depth understanding of metrics and success measures, driving superior problem solving • Passion for data, using insights enabled through marketing technology to deliver better automation and capability to the business and customers. Relationship management and stakeholder engagement • Sophisticated communication, strong interpersonal skills applied successfully to complex stakeholder environments • Influential leadership and advisory approach, achieving results, sharing ideas and learning through cross-functional teams and collaboration. Project Management • Strong project management capability, using organisational skills to maintain the schedule for multiple projects and resources concurrently. Technology platform experience • Knowledge and hands on experience with: o CRM: Microsoft Dynamics CRM, Salesforce and Oracle Sales Cloud o Marketing Automation: Eloqua, Salesforce Marketing Cloud and Vision 6
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