Julie Smoot
Vice President, Program & Project Management at BNY Mellon
- Role
- Vice President Program & Project Management at BNY
- Location
- Sanford, FL, US
- LinkedIn followers
- 500 followers
Experience
Vice President Program & Project Management
Jul 2020 — Present · Orlando, FL, US
Identified and documented detailed business rules and use cases based on requirements analysis.• Researched and resolved issues regarding integrity of data flow into databases.• Identified, analyzed, and interpreted trends or patterns in complex data sets.• Participated in requirements meetings to understand business needs.• Analyzed transactions to build logical business intelligence model for real-time reporting needs.• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of how BRI can help with visualizing their data• Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.• Collaborated with business-unit leaders to identify and prioritize problems.• Documented project constraints business impacts and risks, noting potential impact to organization.• Identify service performance variations against historical baselines and rule-based thresholds. • Leverage machine learning and synthetic monitoring to detect anomalies and highlight events that impact service offerings. • Analyze root cause of detected variances, quantify potential impact and risk exposure by client, market and legal entity. • Delivery the business and service context to prioritize incident investigation and action. • Alert and escalate to appropriate business operations and technology teams any at risk processes so client impact can be pro-actively mitigated.
Skills
- Benefits Administration
- Vendor Management
- Customer Service
- Flexible Spending Accounts
- Healthcare Information Technology
- Project Management
- Team Management
- Software Documentation
- Sql
- Sdlc
- Health Savings Accounts
- Thunderhead
- Test Planning
- System Testing
- Query Writing
- Operations Management
- Systems Analysis
- Technology Change Management
- Business Process Improvement
- Data Analysis
- Requirements Analysis
- Business Requirements
- Capacity Planning
- Relational Databases
- Bpo
- Outsourcing
- Process Improvement
- Business Analysis
- Performance Management
- Software Development Life Cycle (Sdlc)
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