Julie Sartoretti
Head of Customer Experience @DataGalaxy
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WORK HISTORY
Head of Customer Experience @DataGalaxy
Customer success initiatives for adoption, engagement and expansion (Account Management, Customer Success Management, User Engagement, Training & Enablement, User Support)- Roadmap framing, cross-functional alignment and synchronization for execution- Customer journey analysis and showcased value brought to customers and to the business (ARR growth)- Measuring, reporting, and analyzing on the effectiveness of the initiatives- Recruitment, onboarding and management for team members growth
SKILLS
ABOUT JULIE SARTORETTI
Began my career at FactSet, following a foundational experience as a Financial Analyst at General Electric, where I built my financial acumen and analytical skills. I was invited to join the newly formed Strategic Partnerships and Alliances team, managing a diverse portfolio of clients across multiple industries/countries. I built trusted relationships, aligning solutions to client business objectives and consistently delivering measurable value and service excellence.I then embraced a new challenge with DataGalaxy, a fast-growing data intelligence start-up, where I established and structure the Account Management function from scractch. Adaptability, agility and ability to scale customer success operations was key in a dynamic and high-growth environments.When transitioned into the role of Head of Customer Experience, I led strategic initiatives that drive customer adoption, satisfaction, and loyalty. Defined and executed customer experience strategies rooted in value realization and continuous improvement—resulting in tangible growth, engagement, advocacy, and retention.Passionate about enabling customers to achieve meaningful business outcomes, I combine strategic insight with operational excellence to foster long-term partnerships and maximize value across every stage of the customer journey.
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