Julie Deon

About Julie Deon

About Me: I am a results-driven event management and account management…

Experience

1. Account Manager

   Veeva Systems

   Mar 2022 — Present

   As an Account Manager at Veeva Systems, I serve as the critical link between our software & pharmaceutical clients\' marketing efforts. I excel in technical skills such as Salesforce and API integration, and have created custom reports, dashboards, and tools that enable my colleagues to work more efficiently and effectively with our clients. I have honed my skills in collaboration & crisis management, working closely with my team to identify different methods and solutions to resolve challenging situations. As a relationship manager and liaison between clients and Veeva Digital Events, I maintain compliance requirements and business rules. In addition, I provide project management & oversight for day-to-day speaker bureau activities, serve as the primary point of contact for an enterprise pharmaceutical customer for 5 brands within the business unit, and configure content materials within the customer CRM and speaker content management system. I have developed internal dashboards to manage customer CRM data for effective response and real-time visibility, providing weekly reporting and analytics review with brand stakeholders. I am a key contact for clients as it relates to brand initiatives, speaker training, field initiatives, & virtual speaker event platforms. I support customers by providing resources for budgeting, forecasting, & financial analysis for their operations. As an advisor to the brand’s coordinator team of 6, I work side-by-side with the team\'s Operational Manager, providing guidance and direction for day-to-day processes & overall client needs. I also perform escalation management and identify risks for compliance while working with the appropriate speaker bureau regulations & client standards (Business Rules Documentation). Overall, my technical skills & customer mind-set has played a critical role in my success as an Account Manager, and I look forward to continuing to develop and grow my skills to deliver even better results for our clients.

Education

• Hamilton Wenham Regional High School

  Diploma

  1995 — 1999

• University of Massachusetts Amherst

  Communications

  2003 — 2007

• University of Pittsburgh

  Semester At Sea

  2001 — 2001

Skills

• Selling
• Live Events
• Sales
• Meeting Planning
• Crm
• Social Media Marketing
• Team Building
• Contract Negotiation
• Sound
• Projectors
• Event Management
• Video Conferencing
• Profitable Growth
• Trade Shows
• Video
• Sales Operations
• Management
• Customer Relations
• Customer Service
• Marketing
• Sound Reinforcement
• Projection
• Mobile Applications
• Hospitality
• Account Management
• Marketing Strategy
• Av
• Business Development
• Corporate Events
• Hotels
• New Business Development
• Video Production
• Powerpoint
• Customer Satisfaction
• Consultative Selling
• Event Planning
• Training
• Digital Signage
• Budgeting
• Convention Services