Julie Montgomery
Manager, Global Product Support @Thermo Fisher Scientific
San Francisco, CA, US
EMAILS
j••••••••@thermofisher.com
MOBILE NUMBERS
+17•••••••70
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WORK HISTORY
Apr 2016 — Present
Manager, Global Product Support @Thermo Fisher Scientific
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Santa Clara County, CA, US
Manager Microarray Global Product Support 2016-present• Manage a small multi-functional team to resolve complex product performance complaints related to assay, instrument, workflow, data analysis, software, and IT issues. • Developed a robust escalation process using JIRA to track issue escalations and resolutions in 5 months.
EDUCATION
1978 — 1983
University of Wisconsin-Madison
BS, Biochemistry
1986 — 1993
University of California, Berkeley
Ph.D., Molecular Plant Biology
SKILLS
MicroarrayRecombinant Dna TechnologyBiochemistryDnaAssay DevelopmentGenomicsDna SequencingSequencingHigh Throughput ScreeningMolecular BiologyLaboratoryBiotechnologyDrug DiscoveryTroubleshooting
ABOUT JULIE MONTGOMERY
Molecular biologist with extensive experience both at the bench and as a manager in…
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