Julie Kang
Customer Success @Persona
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WORK HISTORY
Customer Success @Persona
San Francisco, CA, US
EDUCATION
University of Southern California
Master of Business Administration - MBA
SKILLS
ABOUT JULIE KANG
Customer-centric professional with 15+ years of experience in both corporate and startup environments for SaaS providers. Combining a growth mindset with relationship management to maximize desired outcomes and customer satisfaction for executive leadership in mid-market, enterprise, and Fortune 500 companies across various industries. Proficient at navigating through complex processes and challenges while managing internal teams, timelines, and deliverables for continuous value confirmation. Leveraging creative thinking and resourcefulness to discover process improvements and solutions. Strong team player who genuinely believes in helping colleagues and fellow Trojans succeed through knowledge transfer, active listening, and support - “I win when we all win”.AREAS OF EXPERTISEFintech, AI/Machine Learning - Chatbots, Cybersecurity, CDN, Account Based Marketing (ABM)/Martech, and Identity Verification - KYB/KYC/AML
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