Julie Lima

Front of House Coordinator @Laurel Hardware

Los Angeles, CA, US

Oversee front-of-house operations with client-centric approach, ensuring exceptionalservice delivery and smooth coordination between staff and guests.• Act as the main liaison for customer interactions, resolving service converts promptlyand ensuring a personalized experience - key to fostering guest loyalty and retention.• Manage high-volume reservations systems, optimize table assignments, andcommunicate effectively with cross-functional teams to align on service flow andpriorities.• Build rapport with returning guest and VIP’s, tracking preferences and anticipating needs- a foundation for relationship management strategies in client-facing roles.• Support onboarding and mentoring of new hosts, reinforcing service standards andinternal communication best practices.• Collaborate with management to identify process improvements and support executionof promotional events, enhancing guest engagement and team productivity.