Julie Leblanc
Employee Assistance Program Leader & Licensed Clinical Social Worker ✦ Partner with Organizations to Develop and Deliver Programs that Create Culture Where Employees Thrive
- Role
- Director of Client Success at VITAL WorkLife
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Julie Leblanc
Proactive and results-focused Employee Assistance Program Leader and Licensed Clinical Social Worker with extensive expertise leading, expanding, and delivering best-in-class EAP services and programs to Fortune 100 companies. Quickly establish self as trusted advisor and partner cross-functionally with legal, human resources, employee relations, and medical leaders to tackle and resolve complex issues regarding highly sensitive employee relations issues.Passionate manager with proven track record of attracting top talent, developing individuals, and creating loyal, high-performing teams. Instill shared sense of purpose and foster trust, inclusiveness, and accountability to consistently deliver impactful results, exceed client expectations, and succeed in fast-paced, high-volume environment.Areas of Expertise: Leadership | EAP SME | Strategic Account Management | Program Development Cognitive Behavioral Therapy | Solution-Focused Therapy | Mindfulness Meditation Consultative Sales | RFP Preparation & Presentations | SLA Tracking & Adherence Team Development & Management | Recruiting & Retention | Coaching & Mentoring | Training Operations | Call Center Management | Process, Protocol, & Guideline Development | Data Analysis
Experience
Director of Client Success
Jan 2026 — Present
Oversee the health and performance of VITAL WorkLife\'s entire client portfolio, ensuring high retention and satisfactionDevelop and implement strategies to drive client engagement, program adoption, and demonstrated outcomesPersonally manage relationships with strategic, high-value, or at-risk accounts Lead, develop, and mentor a team of Client Success Managers responsible for managing strategic healthcare client relationshipsFoster cross-functional collaboration between Client Success Managers and Account Executives, Clinical Operations, Implementation, UJSI and Marketing teams Design and implement scalable processes, tools, and playbooks for client engagement lifecycle (onboarding, ongoing engagement, renewals, expansion)Drive revenue growth by identifying and executing upsell and cross-sell opportunities within existing client baseServe as the primary advocate for client needs, feedback, and market intelligence across the organization
Education
Columbia University - Columbia School of Social Work
Master of Social Work - MSW, Psychology
2002 — 2004
Marymount Manhattan College
Bachelor of Arts - BA, Psychology
1998 — 2002
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.