Julie Johnson

About Julie Johnson

I’m a Legal Operations leader who thrives at the intersection of people, process, and technology.Over the years, I’ve helped legal teams at global companies like Twilio, Align Technology, Resilience, and PayPal modernize the way they work — building scalable systems, simplifying complexity, and strengthening collaboration across Legal, Finance, and the business.What drives me most is creating clarity and efficiency where it’s needed most. Whether that means implementing eBilling and matter management systems, leading no-code workflow automation, or aligning operations with strategic goals, I focus on solutions that make legal teams stronger and more connected.I’ve had the privilege of growing from hands-on eBilling and finance roles into building and leading Legal Ops functions — and I carry that full-spectrum perspective into every project. My approach is grounded, human, and always aimed at enabling great teams to do their best work.Specialties:Legal Operations Leadership | eBilling & Matter Management | Legal Technology Implementation | Process Improvement | Workflow Automation | Budgeting & Outside Counsel Management | Cross-Functional Collaboration | Change Management

Experience

1. Manager, Legal Operations

   Twilio

   Apr 2024 — Present · Mesa, AZ, US

   Converted from contract to full-time after demonstrating measurable process improvements within six months. Lead all phases of outside counsel management, from onboarding to billing optimization. Partner cross-functionally to enhance eBilling and workflow tools, improving efficiency for the global legal team.

Skills

• Serengeti
• Accounting
• Outlook
• Accounts Receivable
• Aderant
• Ebill Hub
• Tymetrix
• Collaborati
• Management
• Microsoft Office
• Microsoft Excel
• Customer Service
• Microsoft Word
• Legal Writing
• Litigation
• Onit
• Microsoft Outlook
• Intellectual Property
• Legal Research
• Elite Webview
• Accounts Payable
• Invoicing