Julie Gardner Koster
Senior Director Global People Initiatives @Knotel
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WORK HISTORY
Senior Director Global People Initiatives @Knotel
Austin, TX, US
Responsible for developing and growing company culture, employee engagement, talent acquisition, and new hire on-boarding. Oversee rollout of global Philanthropic and Corporate Social Responsibility initiatives. Leading Diversity, Equity and Inclusion strategy and programs.
EDUCATION
Syracuse University
Bachelor's degree, Child and Family Studies
Hunter College
Masters in Social Work
ABOUT JULIE GARDNER KOSTER
People Operations professional with a Master\'s in Social Work and experience in employee engagement, customer success, onboarding, culture, diversity & inclusion and corporate social responsibility. KEY ACCOMPLISHMENTS-Lead the Culture team to develop and manage the strategy for building SoulCycle & Knotel culture-Collaborate with Executive Team on the development, communication and education of employee engagement, retention and culture initiatives-Member of the company-wide Diversity & Inclusion council creating policies, procedures and initiatives -Co-created & implemented 90 Day onboarding procedure/experience for all corporate employees-Oversaw customer hotline communications and manage customer “crisis” situations coordinating with the legal department regarding elevated issues or claim -Define program expansion strategy to include new global markets and increase customer acquisition while maintaining confidentiality, satisfaction and retention of existing clients-Define and execute the philanthropic strategy leading the department to execute over 700 charity events annually and raise over $7 million. Created and oversaw mentoring programs at both SoulCycle and Knotel.
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