Julie Gaillard

About Julie Gaillard

Accomplished and energetic Project Manager with a solid history of achievements in Customer Relationship Management. Motivated with strong organizational and prioritization abilities. Areas of expertise including Critical thinking, Problem Solving and dedicated to excellent client service. Handles tasks with accuracy and efficiency.Reliable Project Manager with Marketing and Service Management Master’s Degree with a background in Process Management and Customer Services. Passionate and proactive with 10+ years of experience in Consulting and Customer Care Management. Willing to collaborate on new challenges and learning from others in a new environment.

Experience

1. Senior Marketing Technology Manager

   Microsoft

   Jul 2022 — Present · Redmond, WA, US

   Customer Readiness PM for the transition of sites from AEM on-prem to AEM Cloud- Define Cloud customer onboarding journey (transition plan) and its various supporting processes including scoping, customer validation, site freeze, site validation, launch readiness and post Cloud cutover support- Define the customer engagement model: Build a framework for the capability\'s discovery, ensure customers input is valuable for engineering team, ensure findings and learnings are holistically captured and logged in ADO. Identify customer constraints and capability needs and raise them to engineering team- Establish the customer communication plan: List customer communications and their corresponding trigger event: from Cloud initiative awareness to site traffic being live on Cloud- Keep customers regularly apprised of Cloud initiative key milestones with right balance of touch points and communications- Write all customer communications and send to impacted customers with appropriate timing- Partner closely with Engineering readiness workstream to align on the onboarding timeline and communicate adequately to customers- Partner with Enablement team to get insights on RBAC and permissions and new implementation in Cloud - Track migration to Cloud and regularly communicate to LT and stakeholders AEM Sites Product Manager - Adobe Always-on Features and capabilities- Amplify the monthly Adobe Always-on Feature: from roll out to end user training and awareness, work with Adobe, Engineering team and business groups to communicate on new features and ensure value realization and ROI- Provide ongoing support to recent AEM Cloud onboarders

Education

• Université Paris-Est Créteil

  Maîtrise de Management commercial

  2002 — 2003

• Université Paris-Est Marne-la-Vallée

  Master's degree, Marketing/Marketing Management, General

  2001 — 2004

• IUT Saint Denis

  DUT Techniques de Commercialisation, Marketing, economy, management, logistic, retail

  1999 — 2001

Skills

• Business Transformation
• Customer Service
• Stratégie IT
• Strategy
• Service Client
• Microsoft Excel
• Transformation Des Commerces
• Microsoft Office
• Formation
• Business Strategy
• Management
• Appareils Mobiles
• Stratégie Commerciale
• Project Management
• Mobile Devices
• Français
• Planification De Projets
• Change Management
• Project Planning
• Satisfaction Du Client
• Customer Relations
• Outsourcing
• Microsoft Powerpoint
• Microsoft Word
• IT Strategy
• Consulting
• Consulting En Management
• Gestion De Projet
• Crm
• Enterprise Software
• Management Consulting
• Télécommunications
• Jira
• Logiciel D'entreprise
• Program Management
• Stratégie