Julie Dunn

Driving Global Customer Service Transformation | $6M+ Cost Savings through Strategic Centralization & Standardization | People-Centric Solutions Delivering Measurable Business Impact | Curiously Committed to Learning

Role
Director of Customer Service Excellence, Nac at Reckitt
Location
Phoenix, AZ, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Julie Dunn

I’m passionate about creating inclusive, high-performing environments where people feel empowered to unlock their full potential, grow their capabilities, and achieve meaningful success in their careers. As a strategic leader in Customer Service Excellence, I champion a culture of rapid learning, continuous innovation, and collective achievement.My approach is rooted in driving business results through thoughtful leadership and a commitment to being at least 1% better every day. Whether leading global transitions or building teams from the ground up, I focus on delivering impact, fostering innovation, and elevating the Customer experience.

Experience

  1. Director of Customer Service Excellence, Nac

    Reckitt

    Jan 2025 — Present

Education

  • University of Michigan College of Engineering

    Bachelor's Degree, Industrial and Operations Engineering

    2010 — 2014

Skills

  • Manufacturing
  • Sales
  • Team Building
  • Forecasting
  • Continuous Improvement
  • Negotiation
  • Retail
  • Sales Management

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