Julie Detro
- Role
- Senior Director, Contact Center Operations at Bright Horizons
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Senior Director, Contact Center Operations
Oct 2018 — Present
Education
Front Range Community College
Associate of Arts (AA), Business Administration and Management, General
2000 — 2002
Regis University
Bachelor's Degree, Business Administration and Management, General
2012 — 2015
Skills
- Program Management
- Internal Customers
- Operational Excellence
- Proposal Support
- Training
- Business Process Mapping
- Cross-Functional Team Leadership
- Program Development
- Public Speaking
- Strategic Partnerships
- Team Building
- Project Management
- Research
- Staff Development
- Management
- Change Management
- Microsoft Excel
- Process Management
- Strategic Planning
- Leadership Development
- Organizational Leadership
- Microsoft Office
- Business Process Improvement
- Coaching
- Policy Writing
- Policy Management
- Customer Support
- Leadership
- Organizational Development
- Strategy
- Salesforce.com
- Customer Service
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