Julie Bhatia
Customer Engagement Manager @HP
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WORK HISTORY
Customer Engagement Manager @HP
Gurugram, IN
EDUCATION
NIIT
Advanced Diploma in Networking Centered Computing- from NIIT, New Delhi
Bhatnagar International School
Business Administration Operations Pune, India, Logistics, Materials, and Supply Chain Management
College of Vocational Studies (Delhi University)
B.A. Vocational Purchasing and Stores Management, Graduate
YMCA and Human Dynamics
Training
Symbiosis, Pune
Post Graduate Diploma, Business Administration
ABOUT JULIE BHATIA
18+ yrs of experience in Sales Operation, Team Management, Customer and Partner Experience for Direct & Channel Business.• Passionate about shaping the future of Customer Service operations through periods of significant growth or change; driving continuous process improvement/quality initiatives that create significant cost advantages or differentiated customer experience • Demonstrated excellence in driving sales efforts to enhance the business’s position with consumers and solidify the position of the business in the market; specialized in Pipeline Management, Analytics and Reporting, constantly analyzing the sales funnel, and optimizing the sales process • Time-tested capabilities in leading credit analysis and underwriting activities involving approving and declining business loan applications based on the creditworthiness of the applicant, policies, and regulations • Charismatic people builder & leader with competency in the development and oversight of high-performing, multi-disciplined and quality-oriented teams, and excellence in employee training, skill development & retention through exceptional leadership, mentorship and coaching • Accustomed to leading stakeholders to influence positive outcomes and strengthen long-term partnerships; energize the organization and lead the vision roadmap with a focus on service innovation and growth • Sharp analytical skills, high resilience, and tenacity to turn adversities into great opportunities for the team and business • Change Agent and a trusted advisor with a ‘hands-on’ leadership style to lead change
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