Julie Baxter
Director of Customer Service @Curtis Banks
Signup · Get unlimited contacts
WORK HISTORY
Director of Customer Service @Curtis Banks
ABOUT JULIE BAXTER
A passionate, strong professional with over 25 years management experience in Financial Services. A creative thinker who has a proven track record of delivering results in fast paced, forever changing organisations overseeing front office and back office operations. Leading a customer service operation to be the best by directing and leading on all channels (inbound / outbound calls, secure message, email, live chat and social media channels) Re-shaping customer service by being customer obsessed, building relationships at all levels and using data to explain decisions and create change Empowering people to make sound decisions and challenge themselves even when it makes your head hurt Creating ownership for problems and mistakes - driving improvement through root cause analysis within the Complaint and Process Review Forums Quality Assurance Embassador - ensuring getting it right first time is always the focus and desired outcome The Customer Champion and proven records of getting it right through NPS and a TrustPilot excellent rating The business tone of voice champion - looking after all customers with simple, clear language incorporating all necessary change for vulnerable customers
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.