Julia Revord
UX Researcher | Social Psychologist | Design Strategist
- Role
- Design Strategist at Booz Allen Hamilton
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Julia Revord
Julia is a Ph.D. researcher and mixed methods analyst with over a decade of experience in UX research, process improvement, and data-driven decision making. Julia is passionate about designing intuitive user experiences and streamlining systems for maximum impact. She is an expert in survey design, experimental methods, and translating research insights into actionable strategies. Julia has led initiatives that improve efficiency, reduce errors, and enhance user experiences through thoughtful, evidence-based design. Outside of work, you’ll find her hiking around Seattle, baking, or mastering German grammar.
Experience
Design Strategist
Sep 2021 — Present · Arlington, VA, US
Multi-Agency Customer Experience Research: Collaborated with Offices of CX across 6 federal agencies as a mixed-methods UX researcher-Efficiency & Automation: Saved team hundreds of hours by partnering with developers to automate data extraction and metadata tagging, reducing qualitative analysis time by 30–40%-Survey Design & Deployment: Designed, implemented, & distributed 30+ large-scale customer surveys spanning topics such as software usability.gov site navigation, employee onboarding, developer satisfaction, hospital food quality, call center performance, and IoT initiatives-Stakeholder Engagement: Led cross-functional stakeholder meetings to capture research requirements, identify challenges, develop targeted research questions, and secure buy-in across various teams-Survey Prototyping & Testing: Designed survey wireframes, conducted cognitive interviews and quality assurance testing-Regulatory & Quality Compliance: Ensured all surveys adhered strictly to federal regulations, design standards, and privacy requirements-Qualitative Research & Analysis: Executed semi-structured qualitative interviews, developed detailed interview guides, and categorized data into themes using Mural, resulting in deliverables such as insights reports, journey maps, personas, and training guides-Data Synthesis & Reporting: Transformed thousands of qualitative and quantitative data points into intuitive dashboards, reports, and presentations that enabled stakeholders to track reputation among customers and gave insights for continuous improvement-Internal Documentation & Training: Authored 15 comprehensive guides about survey methodologies, quality assurance processes, and Medallia usage; mentored colleagues and presented best practices at conferences-Text Analytics: Built TA dashboards in Medallia to support both exploratory and confirmatory analysis of incoming qualitative data.
Education
University of California, Riverside
Doctor of Philosophy - PhD
University of Notre Dame
Bachelor of Arts - BA
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