Julián Rodríguez Requena
UX Researcher II at A1M Solutions
- Role
- Ux Researcher at A1m Solutions
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Julián Rodríguez Requena
User experience researcher with 5+ years of experience in qualitative and UX research and…
Experience
Ux Researcher
Sep 2022 — Present · Chico, CA, US
HHS OIG (Contractor)Lead user research for agile team, partnering with product leaders to define research roadmap for complex Medicare/Medicaid claims tools.Reduced load/wait times for users by ~50% following service design research effort aimed at redesigning the data delivery experience.Uncovered usability issues in an early concept for a key feature; research-led recommendations enabled a streamlined redesign that reduced engineering effort and technical complexity while preserving value to end users.CMS (Contractor)Sole researcher of an Agile-HCD team working on an innovative tool to improve the Medicaid/Medicare policy research experience for federal staffLed 3-month evaluative research study with agency division resulting in the successful release of innovative data management featureEstablished framework for analytics tracking, including defining UX metrics of interest, how to track them, and curating reports for leadership
Education
Emory University
Master of Public Health - MPH
2018 — 2020
Emory University
Bachelor of Science - BS
2013 — 2017
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