Julianne Jacobus
Customer Experience Project Manager @Freeman Company
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WORK HISTORY
Customer Experience Project Manager @Freeman Company
Dallas, TX, US
Partner closely with the VP of Customer Experience Enablement to manage priorities, track commitments, and ensure key deadlines and deliverables stay on course- Lead multiple complex CX initiatives by defining project scope, building structured plans, and driving cross‑functional alignment from kickoff through completion- Maintain project timelines, milestones, risks, and resource needs while proactively identifying gaps and taking corrective action to keep programs on track- Document current‑ and future‑state processes to create clarity, support training and adoption, and drive more consistent, scalable customer experience workflows.
EDUCATION
Collin College
Continuing Education, Project Management Certificate Series
Collin County Community
Continuing Education, Operations Management Certificate Series
SKILLS
ABOUT JULIANNE JACOBUS
Dynamic business professional with 20+ years of multifaceted success in operations, project management, process improvement, and best practices. Recognized for driving transformation, mentoring teams, and delivering measurable results across complex, cross-functional initiatives. Trusted subject matter expert and culture champion, known for anticipating needs, fostering collaboration, and elevating organizational performance.RECOGNITION & CULTURE CONTRIBUTIONS Featured in Women’s Leadership Development newsletter for leadership and partnership. Co-lead, Veterans + Military Families Business Resource Group (BRG), Freeman. Trusted partner for cross-team initiatives, recognized for fostering a positive, collaborative culture.
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