Julianne Gulley
Director of Customer Success @Jaris
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WORK HISTORY
Director of Customer Success @Jaris
EDUCATION
Santa Rosa Junior College
Associate’s Degree, Business Administration
San Francisco State University
Bachelor’s Degree, Hospitality and Tourism Management
SKILLS
ABOUT JULIANNE GULLEY
Strategic operations leader with extensive experience building scalable lending and operational infrastructure forhigh-growth fintech companies. Proven track record in architecting compliance automation platforms, underwriting frameworks, and payment processing ecosystems that drive portfolio growth, leading to operational efficiency and automation. Expert in 0-to-1 operation buildouts, capital markets support, regulatory compliance, and partner relationship development-> Career Environments: Start-up, growth-stage, fintech, 0-to-1 builds-> Industry: B2B lending & financial tools, B2C lending, embedded lending, payment processing, SMB fintech->Customer Success: Partnership management, merchant services, ISO management, customer success-> Credit & Risk: Underwriting operations, credit policy, portfolio management, KYC/KYB, AML orchestration, compliance automation, capital markets support-> Operations: KPI reporting, SOPs, process automation, cross-functional execution, data-driven strategy, team leadership, team development, coaching & mentorship
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