Julianna Guido

Senior Strategic Account Lead @McKesson

Scottsdale, AZ, US

Provides customer with proactive consultative services on program design, strategy and revenue generating & cost saving opportunities. Cultivates the customer relationship to identify and recommend opportunities to meet customers strategic and tactical goals.\\\\nEstablishes and maintains relationships with internal McKesson/RxC teams (Sales, Marketing, Operations, IT, Finance, RelayHeath CoverMyMeds, Legal, etc.) to assist in understanding and meeting customer requirements. Provides direction and coordinates activities among supporting teams as needed. Researches, develops and communicates corrective actions needed to resolve problems.\\\\nServes as the first point of contact for day-to-day program support and issues. Ensures that the customer is satisfied with company projects and services by establishing and executing customer relationship management tactics consistently and ensuring compliance with contractual agreements. Involves team members as needed to resolve all issues and escalates to Strategic Account Manager or Director as necessary.\\\\nPlans and coordinates key management and/or business reviews for customers and internal support teams. Develops account management plans and measures progress towards customer goals and objectives.\\\\nUnderstands, evaluates, and interprets data to provide the necessary meaning and optimal value to the customer. Monitors and manages established SLA’s. Coordinates with business partners to create improvements to program data/reports where needed.\\\\nResponsible for ensuring 100% accuracy of all customer invoices and associated back-up documentation. Responsible for ensuring that all revenue is captured according to established contracts and fee sheets.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n