Julianna Laabs
Client Success Lead @VideoAmp
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WORK HISTORY
Client Success Lead @VideoAmp
Minneapolis, MN, US
Act as a strategic partner to senior-level stakeholders, fostering long-term relationships and driving year over year retention by articulating product value and key brand differentiators. This has led to my book of business renewing contracts multiple years in a row - increasing contract size, product suite adoption and product use- Coach a team by providing career development guidance and technical training to transform team members into high-performing contributors- Monitor client performance against complex KPIs, formulating data-driven strategies to meet objectives and scale the customer base- Partner with cross-functional leadership to refine internal processes, establish best practices, and optimize workflow efficiency for pre- and post-sale service teams- Consistently measure brand health metrics, including volume trends, retention rates, and churn analysis, to ensure continuous value delivery- Serve as an internal subject matter expert, providing escalation support and driving thought leadership to promote growth initiatives internally and set service standards for the broader team.
EDUCATION
Kenyon Wanamingo High School
Graduated with Honors
Drake University
Bachelor’s Degree, Advertising
SKILLS
ABOUT JULIANNA LAABS
I currently work in account management at VideoAmp, where I help ad agencies optimize and measure their video investments by offering solutions driven by industry-backed trends and knowledge. Prior to VideoAmp, I was agency-side in media departments managing, planning and buying all media types.
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