Julianna Stone
Guest Relations Coordinator @Montage Hotels & Resorts
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WORK HISTORY
Guest Relations Coordinator @Montage Hotels & Resorts
Laguna Beach, CA, US
Serves as hotel ambassador, creating instant rapport with high-spend, celebrity, and VIP guests that instills a sincere feeling of welcome and appreciation.•Communicates with guests, travel agents, and personal assistants to ensure seamless execution of VIP stays from pre-arrival thru departure.• Coordinates with all concerned departments to fulfill guest needs and requests.• Daily use of Opera Reservation System, point of sale software, and property management software.• Actively supports other departments such as Front Desk, Housekeeping, Guest Services, Concierge, and Room Service with their duties to ensure a luxurious guest experience.
EDUCATION
California State University, Long Beach
Bachelor of Arts - BA, Anthropology/Forensic Science
Liberty University
Associate of Arts - AA, Liberal Arts and Sciences
ABOUT JULIANNA STONE
With over 4 years of experience in the luxury hospitality industry, I bring a blend of excellent customer service, as well as high-end catering management to event planning. Through my work in five-star hotel settings, high-end event management, and large-scale catering sales, I have assisted with the execution of hundreds of events, both corporate and social.From selling to servicing events, I have encountered all of the challenges the events industry can send your way. This dedication to excellence in hospitality reflects my values of meticulous planning with an emphasis on interpersonal communication to ensure seamless events from start to finish. As I continue to refine these skills, my goal is to contribute to an organization that values innovation, collaboration, and impeccable service in event management and hospitality.
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