Julianna Seirotti
Sr Regional Operations Leader @Western Union
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WORK HISTORY
Sr Regional Operations Leader @Western Union
Atlanta, GA, US
Identify, select and implement infrastructure technologies to deliver against business requirements and maintain a competitive advantage in the financial services market.• Support and manage over 350MM in revenue consisting of over accounts and support both strategic and key accounts from an operations perspective. • Provide guidance and updates to Regional Vice President in regards to policies and procedures around technology hardware, compliance, disaster recovery, system changes and incidents.• Establish effective working relationships with other departments to ensure a high level of collaboration and synergistic benefits to the company.• Collaborate with engineers, systems architects and project managers in developing and enhancing technology, enrollment systems and databases.• Manage relationships with outsourced/offshore services and resources.• Design and implement training materials and important communications to improve end user experience. • Create and distribute metrics-based measurements of service performance in regards to uptime/availability of application performance and responsiveness and service request fulfillment.
EDUCATION
Kennesaw State University - Michael J. Coles College of Business
BBA, Finance
Kennesaw State University
BBA, Finance 2009
ABOUT JULIANNA SEIROTTI
Persistent and dedicated Operations and Account Manager with over 15 years of experience in managing accounts, consulting and implementing medium to large projects in the areas of APIs, mobile wallet, information security and risk management concepts, disaster recovery and operational and sales support tools in the digital, retail and financial industry.
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