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Julian G.

Sr Scaled Customer Success Manager @Box

Los Angeles County, CA, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2018 — Present

Sr Scaled Customer Success Manager @Box

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Los Angeles, CA, US

EDUCATION

1997 — 2001

University of Southern California

Bachelor of Science (BS), Political Science and Government

SKILLS

ForecastingContract ManagementSalesforce.comCross-Functional Team LeadershipE-LearningManage Client RelationshipsMicrosoft ExcelEnterprise SoftwareLean Six SigmaSales ManagementLeadershipBlended LearningKey Account ManagementProcess ImprovementData AnalysisBusiness AnalysisCustomer RetentionCustomer ServiceManagementTeam BuildingAccount DirectorsProgram ManagementAnalysisBusiness DevelopmentInstructional DesignTeam LeadershipTeam ManagementOperations ManagementProfit MaximizationProduct ManagementProject ManagementSaasCompetitive AnalysisCustomer ExperienceLearning Management SystemsContract NegotiationStart-UpsStrategic PlanningDistance LearningCustomer Satisfaction

ABOUT JULIAN G.

Highly motivated, results-driven business professional with a successful 17+ year career in customer success, account management, data analysis, and operations with a proven ability to transform accounts and maximize profitability by building relationships with key decision makers (internally and externally).Experienced manager and individual contributor in both public and private SaaS companies who is equally comfortable in start-up environments as in established, global companies. I love working with people and I\'m committed to defining world-class customer experiences to increase renewal rates and decrease churn.

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