Juliana do Amaral Hickey
Adoption & Change Management Practice Director @JourneyTeam
Signup · Get unlimited contacts
WORK HISTORY
Adoption & Change Management Practice Director @JourneyTeam
Oversee a diverse portfolio of up to 65 concurrent Adoption and Change Management projects, ensuring timely delivery and client satisfaction. • Maintained net promoter scores of 100 during 2024. • Strategically evaluate market trends and customer needs for Adoption and Change Management services to develop and launch new or updated offerings. • Develop and manage a high-performing team focused on Adoption and Change Management. • Facilitate the definition of a change strategy and its execution for strategic clients. • Personally delivered adoption and change services for projects across the full Microsoft stack, including initiatives with a focus on Copilot, specific Copilot agents, SharePoint, Teams, InTune, tenant migrations, Azure AI, Dynamics Business Central and Google to M365 migrations. • Develop sales enablement tools and marketing materials specific to Change Management.
EDUCATION
National American University
Associate's degree, Business Administration and Management, General
ABOUT JULIANA DO AMARAL HICKEY
With over a decade of experience, the focus has been on empowering organizations to embrace change and achieve measurable success. As the Adoption & Change Management Practice Director at JourneyTEAM, expertise lies in designing and implementing strategies that accelerate user engagement and technology adoption. The role emphasizes aligning transformation initiatives with organizational goals to foster collaboration and drive sustainable improvements. Previous roles at Stoneridge Software and PowerObjects honed skills in business transformation, training, and customer success. These experiences shape a commitment to crafting innovative adoption solutions and guiding teams through change. By leveraging proven methodologies and a results-oriented approach, the aim is to enable organizations to navigate complex transitions effectively and unlock their full potential.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.