Juliana Narvaez
Communications and Engagement Manager
- Role
- Communication and Engagement Manager at HCLSoftware
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Juliana Narvaez
As a Customer Marketing Manager at HCLSoftware, I develop and execute strategic customer…
Experience
Communication and Engagement Manager
Feb 2025 — Present · Apollo Beach, FL, US
Develop and execute customer communication strategies to drive satisfaction, loyalty, and advocacy- Create and implement tailored communication plans for different customer segments and journey stages- Leverage data analytics to optimize communication performance and campaigns- Collaborate with Customer Success, Marketing, and Product teams to align efforts and achieve business objectives- Develop a deep understanding of the customer lifecycle, identifying key touch points and pain points- Manage the creation of high-quality content, including email templates and social media postsUtilize customer communication platforms to streamline processes and enhance efficiency.
Education
Miami Dade College
Associate's degree, Business Administration and Management, General
2018 — 2019
Florida International University - College of Business
Bachelor's degree, Marketing
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