Juliana Mocarzel
B2c Business Manager @BTG Pactual
Signup · Get unlimited contacts
WORK HISTORY
B2c Business Manager @BTG Pactual
EDUCATION
FGV - Fundação Getulio Vargas
Master of Business Administration (M.B.A.), Finanças
Universidade Federal Fluminense
Engenharia de Produção
Stanford University School of Engineering
Product Management Program
Ibmec
Mestrado em Administração de Empresas, Administração, Negócios e Marketing
ABOUT JULIANA MOCARZEL
I believe my passion for working with people and drive for process improvement were key to help me become an executive with experience in CX, Operations, Sales, and Marketing across various industries. Throughout my career, I have focused on customer centricity, with a special emphasis on Customer Experience (CX). Currently, I hold the position of Customer Service Senior Manager at Nubank. In this role, I lead customer service teams and define strategies to boost customer satisfaction and streamline operational metrics. Before joining Nubank, I was a part of L’Oreal, where I held several roles including Senior Group Manager of Trade Marketing and Business Intelligence for the Luxury Division. This tenure involved conceptualizing and executing brand strategies, monitoring market data, and overseeing the launch of new products.Specialties: Continuous Improvement | Team Leadership | Operations | Customer Success | Customer Insights
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.