Juliana Souza
Quality Management System Specialist @dynaCERT Inc.
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WORK HISTORY
Quality Management System Specialist @dynaCERT Inc.
York, ON, CA
Process Management:• Map and document current processes • Design optimized workflows and eliminate inefficiencies• Develop KPI frameworks for performance trackingQuality Management:• Prepare organization for ISO certification compliance• Conduct internal audits and quality assessments• Provide training on new procedures and standardsContinuous Improvement:• Lead process optimization initiatives based on data analysis• Maintain audit findings and improvement records• Consult with management on operational enhancements
EDUCATION
Lambton College
Postgraduate Degree, International Business
Universidade Federal Fluminense
Degree in Production Engineering
Vaasan ammattikorkeakoulu VAMK University of Applied Sciences
Bachelor's degree, Energy Management
Universidade Federal Fluminense
Master's Degree in Production Engineering and Computer Systems, Implementation, Management, and Evaluation of Production Systems.
ABOUT JULIANA SOUZA
Business and Sales Specialist with over 8 years of industry experience, specializing in management, process optimization, and Business Intelligence. Skilled at leveraging data to drive strategic decisions, enhance business performance, and manage complex projects. Currently contributing at dynaCERT Inc. as Quality Management System Specialist, focused on process discovery and documentation, quality audits for ISO certification preparation, and leading continuous improvement initiatives. Previously contributed as Technical Sales and Support Specialist, developing client relationships and identifying business opportunities while maintaining customer satisfaction through post-sale consulting. Designed, developed, and implemented a comprehensive CRM system using Microsoft Power Apps to optimize sales team operations and performance. Hold a Master’s degree in Production Engineering and Computer Systems and a postgraduate degree in International Business Management. Highly skilled in process mapping, quality management systems, customer segmentation strategies and sales optimization.
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