Julian Pena

About Julian Pena

Dynamic, versatile, and accomplished management professional with significant experience and success in profit growth, key-relationship building, operations leadership - at a multi-unit capacity. Highly skilled in retail, sales, service and business operations. Recruits, develops, and mentors top-performing teams. Committed to consistent professional growth. Proactive and respected.

Experience

1. Regional Manager

   Installation Made Easy, Inc

   Oct 2019 — Present

   o Responsible for all installation sales growth and execution within assigned territory (Floor & Décor account – Western U.S.)o Oversee 70+ contracted installation companies that support 30+ retail locationso Provide immense support for installation providers to capitalize on retail partnership programso Perform frequent business reviews of key metrics to identify strengths and opportunitieso Ensure installation providers are meeting capacity, customer service, quality, and administration expectationso Swiftly address customer issues and conflicts for quick resolutiono Collaborate with retail partner(s) to optimize marketing and support of IME services in-storeo Work with retail partner Regionals/Directors/District managers for continued support and to surface mutually beneficial opportunitieso Heavy engagement with store teams to review value of service offeringo Frequent Internal cross-functional collaboration amongst compliance/recruiting/call-center/customer service to ensure satisfaction and efficiencies across all levelso Provide support for additional retail accounts as needed o Continue to rollout new business models for incremental revenue opportunitieso Utilize extensive network to onboard new contractors as needed

Education

• The University of Texas at El Paso

  Bachelor's degree

  2002 — 2009

• Ashford University (University of Arizona Global Campus)

  Master of Business Administration (MBA)

  2009 — 2011

• Walden University

  Doctorate Coursework - Doctor of Business Administration (D.B.A.)

  2012 — 2016

Skills

• Big Box
• Customer Satisfaction
• P&L Management
• Sap
• Customer Service
• District Management
• Strategic Planning
• Visual Merchandising
• Microsoft Office
• Merchandising
• Sales Management
• Retail Sales
• Operations Management
• Store Management
• Microsoft Excel
• Sales
• Time Management
• Inventory Management
• Purchasing
• Management
• Inventory Control
• Leadership
• Retail
• Forecasting
• Powerpoint
• Budgets
• Html
• Customer Experience
• Windows
• Loss Prevention
• Marketing
• Income Statement
• Sales Operations
• Outlook
• English
• Team Leadership
• Training
• Microsoft Word
• Shrinkage
• Cpfr