Julia Jackson
Customer-obsessed support specialist with Censis!
- Role
- Sr Product Support Specialist at Censis Technologies, Inc.
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Julia Jackson
I am a bright, eager young professional looking for a position in the field of biomedical…
Experience
Sr Product Support Specialist
May 2025 — Present · Houston, TX, US
Lead resolution of high-impact customer issues with a focus on root cause analysis and long-term solutions- Partner with Product, Engineering, and QA teams to advocate for customer needs and influence roadmap decisions- Develop and maintain knowledge base content, training materials, and internal documentation to empower team efficiency- Analyze support trends and metrics to identify opportunities for process optimization and product enhancements.
Education
Franklin W. Olin College of Engineering
Bachelor of Science (B.S.)
2004 — 2009
Texas A&M University
Master of Science (M.S.)
2009 — 2012
Franklin W. Olin College of Engineering
Bachelor of Science - BS
2004 — 2009
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