Julia Pacilli
Higher Education Professional & Travel Planner
- Role
- Senior Director of Client Service at Ardeo Education Solutions
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Julia Pacilli
Program and operations leader with 25+ years of experience translating complex work into…
Experience
Senior Director of Client Service
Jun 2019 — Present
Partner with higher education institutions to strengthen enrollment and student success outcomes through innovative Loan Repayment Assistance Programs (LRAPs)- Serve as strategic advisor to an average of 34 partners per year (62 total to date), managing the full lifecycle from onboarding and implementation through engagement and contract renewal- Achieved 80.5% renewal rate across 133 contracts with only 3.6% transitioning, reflecting strong retention and relationship management- Drove portfolio growth by onboarding 20 brand-new partners (10.3%) and gaining 42 clients reassigned from other account managers — expanding my portfolio by 31.8% over three cycles- Build dashboards and reporting that surface actionable enrollment and retention trends, equipping client leaders with data-driven insights- Lead partner workshops and staff training for admissions, financial aid, and student success teams to ensure seamless program integration- Collaborate with product, marketing, finance, and technology teams to align client services with institutional and organizational goals- Recognized with the Atlas Award (2024) for exceptional client service and nominated five times for leadership excellence.
Education
Walden University
PhD coursework, Higher Education
2011 — 2013
Capella University
M.S., Professional Studies in Education (Higher Education)
2005 — 2007
Hood College
B.A., Early Childhood Education
1999 — 2003
Skills
- Process Development
- Travel Planning
- Curriculum Development
- Event Planning
- Time Management
- Policy Analysis
- Marketing Materials
- Distance Learning
- Admissions
- Powercampus Student Information System
- Faculty Services
- Workflow Analysis
- Interviewing
- Academic Administration
- Vacation Planning
- Staff Development
- Training
- Community Outreach
- Family Vacations
- Higher Education
- Word
- Student Development
- Disney Vacations
- Marketing
- Academic Advising
- Microsoft Word
- Student Financial Aid
- Adult Education
- Enrollment Management
- Copiers
- Interviews
- Higher Education Administration
- Campus Services
- Public Speaking
- Leadership
- Research
- Powerpoint
- Microsoft Office
- Student Affairs
- Curriculum Design
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