Julia Johnson

About Julia Johnson

I\'m a strategic senior leader who drives teams to engage audiences in creative, relevant, and effective ways. That means zeroing in on the user experience and understanding our customers\' needs now and next. I\'m a versatile leader with a strong focus on building capabilities - both for our people and platforms. I thrive when I can connect people and ideas and use my natural curiosity to push the envelope on what\'s possible. I take a big picture approach to understanding the details. It\'s important to know why, not just how, the cogs go together if you want to fix the clock. Areas of expertise include: Managing through change Leading remote, distributed, and global organizations Technical communication Content strategy Content management Program and project management User experience research Persona development User journey mapping Information design and development Process development and documentation Documentation controls

Experience

1. Global Senior Manager, Customer Content Services

   Red Hat

   Oct 2022 — Present · Raleigh, NC, US

   Lead the product documentation teams for Developer Tools and Runtimes lines of business- Manage the Hybrid Cloud Console and Red Hat Insights documentation teams with a focus on creating consistent, measurable, effective multi-site content experiences from attraction through renewal- Build and run the Red Hat Trusted Application Pipeline documentation team adapting to early stage product development, customer discovery, and lean, agile principles - Create and manage the Content Services Data Program, directly managing and coaching data analyst to build enterprise-level solutions that also meet specific departmental goals- Oversee the departmental business continuity planning - Forecast and adapt resource plans to align with strategic business objectives- Build change competency in direct/indirect reports to create dynamic, adaptive teams- Coach and develop a diverse team of first-line managers and thought leaders who can run projects and teams built on innovation- Identify structural and organizational weaknesses and risk, implement fixes, and establish mitigation best practices to hit goals under rigid constraints- Manage budget requests and resource allocation

Education

• North Carolina State University

  Master of Science, Technical Communication

  2012 — 2016

• North Carolina State University

  Bachelor of Arts, Communication, Public Relations

  2005 — 2008

• North Carolina State University

  Bachelor of Arts, Women's and Gender Studies

  2004 — 2008