Julia Johnston-Ketterer
Director, Customer Experience Analytics & Measurement @Blue Cross Blue Shield of Massachusetts
Boston, MA, US
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2023 — Present
Director, Customer Experience Analytics & Measurement @Blue Cross Blue Shield of Massachusetts
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Boston, MA, US
EDUCATION
1990 — 1991
Boston College
Graduate Certificate, Women in Politics and Government
2002 — 2002
Northwestern University - Kellogg School of Management
Executive Education Program, Communications Strategy
1987 — 1988
Sciences Po Aix
Certificat d'Etudes Politiques, International Relations
1985 — 1989
University of Wisconsin-Madison
B.A., French and International Relations (double major)
N/A
MIT Sloan School of Management
Executive Program, Applied Business Analytics
1993 — 1995
Simmons University
MBA, Finance and Communications
SKILLS
Customer InsightAnalyticsPublic RelationsIntegrated MarketingClient PresentationLeadershipRelationship ManagementCompetitive IntelligencePrimary ResearchMarket ResearchAnalytical SkillsCustomer SatisfactionAdvertising ResearchStrategyBusiness DevelopmentAnalysisThought LeadershipQualitative ResearchData AnalysisData CollectionSegmentationProposal WritingQuantitative ResearchSurvey DesignMarketing CommunicationsManagementTeam BuildingProgram ManagementSurvey ResearchBuilding RelationshipsResearchProject ManagementCompetitive AnalysisMarket Intelligence
ABOUT JULIA JOHNSTON-KETTERER
Dynamic customer experience (CX) analytics and measurement leader with demonstrated…
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