Julia Harkin

Enterprise Delivery Manager @CGI

Erfurt, DE

Responsible for rollout planning, coordination, and reporting of the connections for Enterprise customers during the BUILD phase, as well as their support.* Accountable for the implementation of customer orders and ensures their quality by managing the implementation process.* Targeted communication & transparent status updates for both internal and external customers.* Interface between the customer, sales, service providers, engineering, and other project participants.* During the SELL phase (before contract signing) develop the technical solution concept.* Enterprise Customer Care (Customers of various industries)* Running and attending Project Boards and Service Review Meetings * Customer-specific reporting * Optimize service quality * Forecast risks