Julia Chambers
Strategic Customer Success Manager focused on driving Customer Value, Retention & Revenue Growth | Relationship Building | Consultative Mindset |Account Management | Revenue Growth
- Role
- Senior Customer Success Manager, Sigmacare at MatrixCare
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Julia Chambers
A strategic customer success leader with a consultative mindset and background in…
Experience
Senior Customer Success Manager, Sigmacare
Aug 2024 — Present · US
A Specialized Customer Success Manager proficiently overseeing and maintaining 185 strategic enterprise accounts, and cultivating trusted advisor relationships with C-Suite executives, clinicians, and key stakeholders. Proven to drive customer retention, exceeding churn reduction goals, and generating revenue growth through consultative upselling and cross-selling. Skilled in translating client needs into scalable solutions, leading onboarding and adoption strategies, and using data insights to optimize product value. Sole in-house expert and point of contact for all SigmaCare EMR-related client relationships, serving as the strategic advisor to ensure successful adoption, optimization, and satisfaction across the skilled nursing and long-term care facilities. Led a company-wide SigmaCare Optimization SWAT project, targeting at-risk customers to improve EMR workflows, system adoption, and satisfaction across the skilled nursing customer base. Developed and executed post-optimization surveys to collect actionable client feedback, measure success, and identify future improvement opportunities-enhancing client engagement and transparency. Drove upsell and cross-sell opportunities by identifying unmet client needs within SigmaCare functionality and presented scalable solutions, increasing revenue. Partnering directly with C-suite executives and clinical leadership to align SigmaCare EMR capabilities with operational goals, delivering tailored configurations and strategic account planning. Spearheaded cross-functional collaboration with billing, finance, support, product, and compliance teams to proactively manage client success and resolve complex EMR product-related issues. Act as an internal SME and mentor for colleagues on SigmaCare, positioning the company as a trusted partner to healthcare clients in a niche, regulated market.
Education
Independence University
Bachelor of Science - BS, Health Service Management
2013 — 2016
McKinley College
Associate of Science - AS, Human Resources Management and Services
2010 — 2012
South College
Master of Business Administration - MBA, Business and Healthcare Administration
2018
Institute of Project Management
Project Management
2018
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