Julia Cuellar
Customer experience advocate. I\'m your person if you need creative problem-solving and to get a never-been-done project launched. Experience mainly in Global Operations, change management and innovation
- Role
- Strategic Initiatives - Mission Control Center Na at SAP
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Julia Cuellar
Customer Success Ambassador, Escalation Manager, Global Operations, Project Management…
Experience
Strategic Initiatives - Mission Control Center Na
Mar 2022 — Present · US
Functional Lead responsible for managing team adherence to global MCC standards, driving operational excellence, and implementing process improvements to enhance customer experience. Support the Top Critical Account (TC²) program for NVIDIA, delivering advanced SAP MCC preventive support for critical issues. Since 2024, led the CCT Americas team, overseeing staffing, quality control, and collaboration with leadership in different organizations and teams to ensure business continuity. Key User Lead for PCRM Initiative in the Americas.
Skills
- IT Strategy
- Pre-Sales
- Sap Products
- Sap Erp
- Sap R/3
- Cloud Computing
- Sap Implementation
- Sap Hec
- Sap
- Itil
- Sap Basis
- Integration
- Project Management
- Consulting
- Sap Hana
- Sap Netweaver
- Solution Architecture
- Sap Portal
- Management
- Sap Solutions
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